Refund policy

Return and Refund Policy

At Princess Classique, we want you to be happy with your purchase.

Returns

We accept eligible returns within 30 days of receiving your order.

To be eligible for a return, items must be unused, unworn, in their original condition, with tags attached where applicable, and in their original packaging. You will also need proof of purchase.

For hygiene reasons, certain beauty, hair, cosmetic or personal-use items that have been opened, worn or used may not be eligible for return, unless the item is faulty or incorrect.

How to request a return

Please contact us at gbadamosirofiat701@gmail.com before sending any item back. We will provide you with the return instructions and return address after your return request has been approved.

Items returned without contacting us first may not be accepted.

Return postage

For change-of-mind returns, the customer is responsible for the return postage unless otherwise stated.

If an item is faulty, damaged or we sent you the wrong item, please contact us and we will arrange the appropriate return solution.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved. If approved, the refund will be made to your original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Nothing in this policy affects your statutory rights under UK consumer law.